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Yeah I went back there and he offered to fix it. Apparently when plastic like this is injection molded, if you reheat it it goes back to its original shape. If you take a closer look at this ethernet cable, you'll see pieces of plastic that separate each pin.

When he pulled the connector through the slot, it bent those pieces of plastic sideways so that the pins didn't fully make contact with the connectors in the CPU. I used a pocket knife to realign them and it worked for a while (ALP saw 4 heads and they functioned perfectly in testing), but in time problems started to arise again and it would start throwing errors with not being able to see the head.
Anyways, I took it to him and he briefly took a lighter to the plastic which presumably helped the plastic return to its original shape.
Having him fix the problem is definitely the way to go about it. I said that I'd reach out and find out what's going on with the ALP being able to see and respond to the head but not actually seeing it when I have it relearn how many heads it can see. Odd to see the ALP not see the head officially and then still respond to laser with the head.
So long story short, as long as I know what type of connector to get and/or have a replacement one available, it should be pretty straightforward to put a new one on.
Thanks for the info about it being an RJ25 connector and where I can get one.
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