Thanks guys
Here is my config below.
I noticed that the unit can't find the firmware and whatever the other information above or below that line is i.e., the thumbwheels keeps turning. Does this mean anything. It won't allow my to reset either and changing heads over in different ports does nothing as well. Would be highly unlikely that both heads wiring or sensors would fail at same time!
I think i need to send controller back for checking
Serial number 2635193
CPU Hardware version 1
Firmware version 5.2.6
Region Australia & Pacific
Power Cycles 4472
Control Set FW version 0.0
Control Set HW version ALPConnect BT
Activated locks not active
Hardware version 1