Quote Originally Posted by rezin8 View Post
Tom, we never had a chance to load any firmware. From the second it was first powered on it's been doing this. And I had him leave the USB plugged in and running for 15 minutes and it still hasn't changed anything.

Different things we've done:

Voice pack and Hifi Control Set firmware only.
Voice pack, Hifi Control set firmware, CPU firmware
CPU firmware only (verified Serial number too)
Reformat drive, all of the above again.
New USB drive, all of the above again.
Bluetooth module connected, all of the above.

We've given more than enough time. Last night I timed it while we were on a Facetime call and the USB was plugged in for 13 minutes one time. Still nothing.
HiFi unit or CPU is screwed up. Your friend will have to contact his dealer or us if he purchased it directly to get a replacement.