New AL Priority 2 Sensor, Wont Update Firmware?

[RedRocket]

ok, ive just sent him an email, but i think you're missing the point.

i'm moving to texas. tonight. i'm leaving the area with my car. how is aleks supposed to fix the problem and troubleshoot with me over 1000 miles away? *you sold the product, i'm asking you for help and to support your product. at the end of the day, i may just end up having to call american express and they can take care of it for me, but i prefer to have your product in my car, so again, i'm asking for your help.

*- I hear your frustration, but this attitude will not be productive nor resolve the situation.

Would you like to try to break this down to 2 or 3 USB drives & separate steps to see where the problem is occurring ?