New AL Priority 2 Sensor, Wont Update Firmware?

[Clint Eastwood]

I had issues loading the firmware into my ALP until I got a budget USB stick. The SANDISK high end stick didn't work. Go figure.

[spitcool]

^^ that's what i have in the USB stick. are the files case-sensitive? this is on a lower end kingston USB stick. USB2.0 8GB

[BestRadarDetectors]

^^ that's what i have in the USB stick. are the files case-sensitive? this is on a lower end kingston USB stick. USB2.0 8GB

Try loading only the Firmware & Setup file. When the VoicePak is on the same drive it will update the Controller & Voice Pack first before the firmware. If there is an issue with the voice pack or controller firmware it will stop there so try bypassing them and only load the setup file and the firmware file. Also, The serial number you supplied me was sold to a dealer, He let you pick up your vehicle without the system running properly?

[BestRadarDetectors]

Try loading only the Firmware & Setup file. When the VoicePak is on the same drive it will update the Controller & Voice Pack first before the firmware. If there is an issue with the voice pack or controller firmware it will stop there so try bypassing them and only load the setup file and the firmware file. Also, The serial number you supplied me was sold to a dealer, He let you pick up your vehicle without the system running properly?

You did not answer my post.

[spitcool]

sorry, must have missed that. but yes, the system is not working properly, and i did purchase it from a dealer (aleks) who installed it. either way, i need your help to get it working ASAP. i am leaving to go on a road trip and purchased this system for that trip. right now, this system is useless to me as it is 100% non functional

[BestRadarDetectors]

sorry, must have missed that. but yes, the system is not working properly, and i did purchase it from a dealer (aleks) who installed it. either way, i need your help to get it working ASAP. i am leaving to go on a road trip and purchased this system for that trip. right now, this system is useless to me as it is 100% non functional

Alek should not have let you leave the shop with the system not working and all dealers should stock additional parts if problems arise. He should have swapped the CPU for you. Everything is activated and good on our end, Have him contact us if he does not have a new CPU to swap for you..

[spitcool]

Alek should not have let you leave the shop with the system not working and all dealers should stock additional parts if problems arise. He should have swapped the CPU for you. Everything is activated and good on our end, Have him contact us if he does not have a new CPU to swap for you..

ok, ive just sent him an email, but i think you're missing the point.

i'm moving to texas. tonight. i'm leaving the area with my car. how is aleks supposed to fix the problem and troubleshoot with me over 1000 miles away? you sold the product, i'm asking you for help and to support your product. at the end of the day, i may just end up having to call american express and they can take care of it for me, but i prefer to have your product in my car, so again, i'm asking for your help.