New AL Priority 2 Sensor, Wont Update Firmware?

[RedRocket]

The customer has a working unit and the dealer did what he needed to do to take care of the issue which is how it should have been handled anyway.

Ditto the Hallelujah & Amen.

[Salty]

OP, glad your unit is working properly. Have a safe and ticket free trip, and please let us know if you run into any encounters!

Closing thread.

[BestRadarDetectors]

Needed to post a followup on this thread for anyone that reads it in the future and wants to know what happened. The CPU that was installed was not defective in any way. The shop that installed the system had a few different CPU's on hand and installed one but gave the customer the serial number of a different unit he had ordered on the same order. Since the serial numbers were not valid the customer could not update the firmware. The original returned CPU was installed in another vehicle with the correct serial number and is working just fine. As a rule of thumb if you have a new install always verify the serial number on the bottom of the unit if you are having any issues updating.

[RedRocket]

Needed to post a followup on this thread for anyone that reads it in the future and wants to know what happened. The CPU that was installed was not defective in any way. The shop that installed the system had a few different CPU's on hand and installed one but gave the customer the serial number of a different unit he had ordered on the same order. Since the serial numbers were not valid the customer could not update the firmware. The original returned CPU was installed in another vehicle with the correct serial number and is working just fine. As a rule of thumb if you have a new install always verify the serial number on the bottom of the unit if you are having any issues updating.

Tks for the follow-up, I was still wondering about this & remained firm in believing it was ser. # related,somehow.

[radargeek]

Maybe there needs to be a distinct error code/beep/voice alert (on HiFi) when there is a serial number mismatch between the CPU and the firmware on the USB. It would make this sort of mistake a lot easier/quicker to troubleshoot anyway.