ALP BT Module Bug

[Mirage]

He has tried the power button in the app. Once he does connect after doing all of that, the system functions perfectly.

Try switching the cable. It's a standard ethernet cable and it might have a communication issue with one of the pins. When you are switching back and forth it might be leaving the CPU in a mode that it doesn't require the problem pin. If that still doesn't work you are probably going to have to contact your AL distributor for a replacement. When I purchased my BT module, it was defective causing random disconnects. After Tom replaced mine everything has been solid.

[dukes]

Try switching the cable. It's a standard ethernet cable and it might have a communication issue with one of the pins. When you are switching back and forth it might be leaving the CPU in a mode that it doesn't require the problem pin. If that still doesn't work you are probably going to have to contact your AL distributor for a replacement. When I purchased my BT module, it was defective causing random disconnects. After Tom replaced mine everything has been solid.

Alright thanks! I'll get him to try that.

[Nanook]

He could try mine if you like ?

[shanetrainST]

Last time my CPU was unresponsive to ALPconnect it had to go back to AL and a replacement CPU issued. Lucky I have two CPU's to test it out and make sure. But yea, start with the simple things first and rule them out

[brettzo]

The issue is persisting and sporadic with connectivity to the BT module. It's very odd in that I drove in the city most of the day yesterday running errands, meaning vehicle on/off several times and the app connected via the BT module with ease. Now this morning when I start up my vehicle, the app will not pair and the BT module green light will not illuminate (this has happened the last 3 days in a row). I then have to remove the BT module, insert the Cset module, press power and when powered on, remove the Cset module and replace the with the BT module again. This keeps it functioning for the remainder of the day, but obviously an annoying and counterproductive step to have to be taking.

I have spoken with the distributor who has recommended to leave the Cset module inserted for a couple of days and run that way to see if the issue persists with that module. If not, then try the BT module again and see if it goes away. I can also try an alternate CAT cable (I would imagine that I can use any CAT cable...5, 5e, 6?). I will also try to reset to default and upload the update/setting files again if I can't get the issue to go away within the next few days.

I will keep you posted. The system is otherwise working fantastic and great JTG performance on our tests.

[Antilaser]

Just as a Note the automatic reconnect of the ALPConnect app to ALPC module can take up to 3 minutes in rare cases. This is normal and is not under controll of the app but the iOS. Usual reconnect time is 15 seconds.

[dukes]

Just as a Note the automatic reconnect of the ALPConnect app to ALPC module can take up to 3 minutes in rare cases. This is normal and is not under controll of the app but the iOS. Usual reconnect time is 15 seconds.

Good to know, never experienced that but none the less good info in case it happens. Normally mine connects within a couple seconds.

[brettzo]

Just as a Note the automatic reconnect of the ALPConnect app to ALPC module can take up to 3 minutes in rare cases. This is normal and is not under controll of the app but the iOS. Usual reconnect time is 15 seconds.

Even if the app is disabled from running in the background and then restarted? I have tried doing this to rule out delayed connectivity, but the issue persists.

The next time that it happens I will let the system run for a few minutes before messing around with removing the module.

[Nanook]

brettzo if you wanna try mine shoot me a note and we could hook up for a quick test..

[Antilaser]

You can always reconnect manualy in the connection screen by pressing SCAN and selecting your ID, if you cant wait for automatic reconnect.