Quote Originally Posted by Vortex View Post
Not exactly.

A few months ago when a new 905 firmware came out, there was a new feature added that actually muted the alarms. I didn't realize it at the time and contacted Leon who promptly offered to send me a new CPU because it looked like my 905's were no longer alarming in the cabin even though the heads were firing and so it would prevent me from being able to JTK. He was pretty surprised to hear this because he'd never had a 905 CPU fail. Pretty impressive. Anyways, I realized the issue once that new setting was discovered the be the real problem and then no longer needed a new CPU, but it was great seeing Leon ready to go once I needed him.

A few months prior to that, I contacted him asking for a replacement control switch. I didn't want to remove the one I installed in my car once it was time to return the lease so I wanted a replacement one and to leave the current one in. He offered to send me a replacement control switch free of charge.

So they may not release lots and lots of firmware updates, but in my experience, the customer service has been fantastic.
THAT is NOT a true statement,Vortex!
My original HP-905 CPU bought in June when they were first came out went up in smoke 5 mo. later in November.Leon was very good & quickly sent me a new CPU.I requested feedback (from Leon & Blinder.dk) on what the failure cause was & even included a drawing of which SMD part on the ckt. brd. was toast.
I asked 3 times within 6 mo. of the failure for feedback on what happened after its autopsy.
It's now been 1yr & 5 mo. & I'm still waiting for the answer............................................ .................................................. .