My ALP died today

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10-10-2015, 05:27 PM
bobby35ny

My ALP died today

My ALP was running fine for about 8 months, updated the FW and VoicePack today and update went fine. About 4 hours later its dead. Checked the power and ground and its fine.
Where do I send it for repair?
-Bobby
10-10-2015, 05:31 PM
Salty

Quote:

Originally Posted by bobby35ny

My ALP was running fine for about 8 months, updated the FW and VoicePack today and update went fine. About 4 hours later its dead. Checked the power and ground and its fine.
Where do I send it for repair?
-Bobby

Contact bestradardetectors here via pm.
10-10-2015, 07:29 PM
bobby35ny

How do I know if its the CPU or the Controller head?
-Bobby
10-11-2015, 10:53 AM
Nanook

Yup mine also croaked this week after about 16 months
10-11-2015, 11:47 AM
bobby35ny

I don't have enough rights on here to see much, nevermind send a PM to him.
-Bobby
10-12-2015, 03:09 AM
64pvolvo1800

Watch out for heat guys. These boys produce heat and you dont want to trap it. I think that might have killed my first cpu
10-12-2015, 06:20 AM
hitechrr

I find that it is best to do a factory reset before the update. I had 2 units 2 years ago do bad. They say that cheap flash drive cause it. My new unit with ser# starting with 4 has worked fine for over a year. The 2 that had a problem had a ser# starting with 2.
10-12-2015, 07:25 AM
BestRadarDetectors

Quote:

Originally Posted by bobby35ny

My ALP was running fine for about 8 months, updated the FW and VoicePack today and update went fine. About 4 hours later its dead. Checked the power and ground and its fine.
Where do I send it for repair?
-Bobby

Contact the dealer you purchased it from and they will assist with getting your unit replaced under the 2 year warranty.
10-12-2015, 07:28 AM
BestRadarDetectors

Quote:

Originally Posted by hitechrr

I find that it is best to do a factory reset before the update. I had 2 units 2 years ago do bad. They say that cheap flash drive cause it. My new unit with ser# starting with 4 has worked fine for over a year. The 2 that had a problem had a ser# starting with 2.

Many improvements have gone into the update progress to test and analyze the drive before the file transfers and even after the firmware is transferred the ALP tests the transfer to prevent those early corrupt firmware transfers.